An accessible call centre is essential to any growing business. Customer service expectations are higher than ever for timely and efficient responses to inquiries about products or services, billing and accounts, or to troubleshoot an issue. And though the growth…
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Many of us have seen the old-fashioned cash tills with typewriter-esque buttons and a drawer that gave us that iconic “ka-ching” sound. And while that was the first iteration of the till, many businesses still have systems that resemble a…
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I’ve always loved playing with gizmos and gadgets. I still remember popping a floppy disk into the desktop computer at school to play the Oregon Trail. It was a popular educational game (for those of you who are too young…
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When you’re ready to go home at the end of your working day, I have no doubt that you carefully lock up and secure your business’ premises and, in all likelihood, set your alarm system so it will detect any…
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Protecting your company’s data involves more than putting it in a safe place and keeping it secure. Of course, you must keep it intact and be able to retrieve it in the event of an IT system failure, focused attack or unplanned event –…
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Consulting firm Accenture forecasts that the retail cloud market is expected to more than triple from $4.2 billion in 2011 to $15.1 billion this year, making this industry sector one of the more enthusiastic adopters of cloud technology, especially when…
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Technology has vastly improved retail transactions and made running a store more efficient, especially as stores now rely on point of sale (POS) systems, tablets and computers, digital signage, and inventory and asset management systems. Many of these require power…
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Cloud adoption by businesses seems to be growing to almost universal proportions, with one recent survey of 930 IT professionals reporting that 93% were using or experimenting with some form of cloud services. But while the cloud offers cost efficiencies,…
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Cyber security threats are by no means limited to big brands and multinational businesses. According to the RCMP, cyber crime is expanding, and the tools and knowledge to perform cyber attacks are becoming easier to access. As a small business,…
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We are all familiar with telephone scams that offer free hotel rooms and cruises to snare unwary consumers, but small businesses are threatened with an even more insidious and potentially costly form of telecommunications fraud – toll fraud. Last fall,…
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