An accessible call centre is essential to any growing business. Customer service expectations are higher than ever for timely and efficient responses to inquiries about products or services, billing and accounts, or to troubleshoot an issue. And though the growth…
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You hear a lot these days about “fibre-to-the-home” or “FTTH,” but you still don’t really understand the hype and why you need this kind of Internet connection speed in your home. Maybe you don’t. Maybe that old cable or DSL…
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Most of us are generally familiar with the infrastructure and capabilities of the public Internet. For most businesses, it’s a fundamental channel for communication, collaboration, customer engagement and more. But some business owners may not understand how a dedicated private…
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Cyber security threats are by no means limited to big brands and multinational businesses. According to the RCMP, cyber crime is expanding, and the tools and knowledge to perform cyber attacks are becoming easier to access. As a small business,…
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We are all familiar with telephone scams that offer free hotel rooms and cruises to snare unwary consumers, but small businesses are threatened with an even more insidious and potentially costly form of telecommunications fraud – toll fraud. Last fall,…
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According to eMarketer, retail eCommerce sales in Canada rose by 17.4% in 2014 over the previous year, and are expected to grow 73% by 2018 – continuing to greatly outpace the growth of traditional retail sales. Not only are consumers purchasing…
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Energy and resource development was a big data industry long before big data became all the rage. If you work in the industry you also know how challenging it is to connect your remote locations, and your remote teams, to…
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Our use of Internet bandwidth and consumption of bandwidth-heavy content is growing fast and will only accelerate. We often hear about this in a consumer context, but it does have ramifications for business, too. What can you expect, and how…
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Many of us make them. Most of us invariably break them. We’re talking of course, about New Year’s resolutions. And in the midst of those resolutions – often centred around health and fitness – you may want to also consider…
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You want to ensure your business has the Internet horsepower it needs to keep your team as productive as possible. Service providers tout a fibre connection as the superior choice, but you’re not sure how it differs from more traditional…
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