An accessible call centre is essential to any growing business. Customer service expectations are higher than ever for timely and efficient responses to inquiries about products or services, billing and accounts, or to troubleshoot an issue. And though the growth…
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Consulting firm Accenture forecasts that the retail cloud market is expected to more than triple from $4.2 billion in 2011 to $15.1 billion this year, making this industry sector one of the more enthusiastic adopters of cloud technology, especially when…
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Technology has vastly improved retail transactions and made running a store more efficient, especially as stores now rely on point of sale (POS) systems, tablets and computers, digital signage, and inventory and asset management systems. Many of these require power…
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While Canadian consumers are increasingly turning to the Internet for their shopping needs, buying goods and services online can still feel somewhat impersonal. A store’s appearance or a friendly conversation with a salesperson can make a transaction memorable. eCommerce doesn’t have…
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According to eMarketer, retail eCommerce sales in Canada rose by 17.4% in 2014 over the previous year, and are expected to grow 73% by 2018 – continuing to greatly outpace the growth of traditional retail sales. Not only are consumers purchasing…
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Your website may be getting relatively decent levels of overall traffic, but after further analysis of your site’s analytics you find that visitors aren’t doing what you want them to do. They’re loading the home page, and then nothing happens…
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When you have visiting clients or partners, it’s important to ensure that your office is set up to help facilitate productive discussions and collaboration. The balance is in making your clients feel at home in your space while also protecting…
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It may be true that a picture is worth a thousand words. Certainly, images greatly improve the story-telling and visual appeal of any website, and most business owners know that they should be using lots of images on their sites….
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Many of us make them. Most of us invariably break them. We’re talking of course, about New Year’s resolutions. And in the midst of those resolutions – often centred around health and fitness – you may want to also consider…
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There really is an app for just about everything. But should there be one for your business? A comScore report confirms our affinity for apps, noting that 82% of the time consumers spend with mobile media is via apps. And…
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