An accessible call centre is essential to any growing business. Customer service expectations are higher than ever for timely and efficient responses to inquiries about products or services, billing and accounts, or to troubleshoot an issue. And though the growth…
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Protecting your company’s data involves more than putting it in a safe place and keeping it secure. Of course, you must keep it intact and be able to retrieve it in the event of an IT system failure, focused attack or unplanned event –…
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Technology is constantly shifting and advancing, and it can be a challenge for small businesses to keep up with the runaway pace. In fact, in a survey of 500 small business owners conducted last year, 63% of respondents reported feeling…
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Deploying IT services such as new software within a business can be a challenging endeavour. It’s a process that’s normally centralized and overseen by an organization’s IT department so that all the necessary considerations can be made. They are often…
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Consulting firm Accenture forecasts that the retail cloud market is expected to more than triple from $4.2 billion in 2011 to $15.1 billion this year, making this industry sector one of the more enthusiastic adopters of cloud technology, especially when…
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Cloud adoption by businesses seems to be growing to almost universal proportions, with one recent survey of 930 IT professionals reporting that 93% were using or experimenting with some form of cloud services. But while the cloud offers cost efficiencies,…
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Every business aims to run in the most efficient and productive way possible. Technology, including Internet connectivity, software, data management, and telephony can all play a large part in that. And every business owner rightly hopes to get the most…
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Global forecasts show that companies are rapidly embracing the cloud to make their businesses more productive, collaborative and cost-effective. And while many organizations understand the capabilities offered by the latest cloud-based services, it’s important that they also consider the network…
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