An accessible call centre is essential to any growing business. Customer service expectations are higher than ever for timely and efficient responses to inquiries about products or services, billing and accounts, or to troubleshoot an issue. And though the growth…
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Now that you know what distributed denial of service (DDoS) attacks are and the impact they can have on your business, one big question remains: what can you do to protect your digital assets and infrastructure? At the highest level,…
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My first post in this series covered the basics of distributed denial of service (DDoS) attacks: how they work, the different types of attacks and the areas of your IT infrastructure that can be targeted. Yet even when companies know…
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Most of us are generally familiar with the infrastructure and capabilities of the public Internet. For most businesses, it’s a fundamental channel for communication, collaboration, customer engagement and more. But some business owners may not understand how a dedicated private…
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Businesses across Canada have likely heard quite a bit about distributed denial of service (DDoS) attacks in the past year. The first three months of 2015 saw twice as many DDoS attacks as the same period the year before. Knowing…
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Deploying IT services such as new software within a business can be a challenging endeavour. It’s a process that’s normally centralized and overseen by an organization’s IT department so that all the necessary considerations can be made. They are often…
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With organizations increasing their spending on cyber security every year – particularly in the mobile and cloud domains – why are security breaches and data thefts so often in the news? According to security research firm Mandiant, 63% of breaches…
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Global forecasts show that companies are rapidly embracing the cloud to make their businesses more productive, collaborative and cost-effective. And while many organizations understand the capabilities offered by the latest cloud-based services, it’s important that they also consider the network…
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Energy and resource development was a big data industry long before big data became all the rage. If you work in the industry you also know how challenging it is to connect your remote locations, and your remote teams, to…
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Enterprise decision makers often ask me what process they should follow to budget for security. While most mature organizations use one or more of the common approaches, the changing security landscape justifies their quest in looking for a new perspective….
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